ATOME: Matter Support
- Atome Platform
BR-AG provides support service to all ATOME clients. By reaching out to ATOME: Matter Support Desk it is possible to:
ask any question or request assistance from ATOME Support Team
report a bug
share ideas and suggestions
By reaching out to us you will get:
first response withing four business hours after submitting a ticket
advanced assistance from ATOME Support Team
Most of submitted tickets are resolved within 1-2 business days.
If you contact us in case of emergency (e.g. an environment is down and you have a publication deadline to meet) we will contact you as soon as possible to resolve the issue.
Note: working hours for Support Desk are 8:00 AM - 17:00 PM CET from Monday to Friday excluding Banking and National holidays in Poland.
How to raise a ticket?
Link to ATOME: Matter Service Desk: https://br-ag.atlassian.net/servicedesk/customer/portal/4
Choose a type of a ticket from the following list below:
After choosing the type of the ticket please fulfill all necessary fields with data such as: your name or e-mail address, summary and description. You can also choose a priority for your ticket or attach a file.
After submitting a ticket the ATOME Support Team will start working on it and you will receive notifications to your e-mail about any updates or changes to the ticket.
If you want to share the ticket with your colleagues to keep them in the loop please open the ticket by clicking on My requests - Created by me in the top right corner of the Service Portal page.
From this page you will be able to review a ticket, manage your notification or share ticket with other people.
If you are interested in obtaining the ATOME: Matter User Manual as a PDF file please submit a request via Support Desk and we will prepare it for you. Please, keep in mind that version displayed in Confluence is a main source of information and is frequently updated by our Matter Team.